Tall warehouse shelves stacked with imported goods

Broker back office by Gravitas Trust House

Your brokers sign off. We handle the rest.

Trained specialists backed by AI prepare entries, classify products, and assemble refund and protest filings for independent customs brokerages. Your licensed staff only review and file.

Start a free pilot See how it works

For independent brokerages filing 50 to 2,000 entries a month Hover over the shelf · 0 of 4 entries flagged Explore

More rules. Same licensed team.

“Who keys the entries when volume doubles?” “Did the duty rate change after we filed?” “Who works the refund backlog?” “Can we hire licensed staff fast enough?” “Why is our best broker doing data entry?” “Which open entries does this rule touch?” “How many protests are due this month?”

Aerial view of a shipping container yard — One month · 0 entry lines
Most clear easily. A few need a licensed broker.

One month · 0 entry lines
Most clear easily. A few need a licensed broker.

330,000+

Importers paid IEEPA duties across 53 million shipments before the Supreme Court struck them down.

Importers

$166B

In IEEPA duties now moving through CBP's refund process, entry by entry.

Refunds

10%

The new global surcharge that replaced IEEPA duties, with a push to raise it to 15%.

New rules

Later

When CBP's refund process takes the complex cases: reconciliation, drawback and liquidated entries came after the simple ones.

Backlog

Broker-grade preparation. Your license, your final say.

You keep the license, the client and the sign-off. Trained specialists backed by AI do the preparation work that eats your licensed staff's day: entries, classifications, refunds and rule checks.

Step 1

Send the documents.

Commercial invoices, packing lists and bills of lading, the way your clients already send them. No new software for your team.

Step 2

We prepare the work.

Draft entries, suggested classifications with the reasoning behind them, and refund or protest packets.

Step 3

Your broker files.

Nothing reaches CBP without your licensed broker's review and approval. You stay the broker of record.

Your data

Used for your files only.

Client documents are used only to prepare your work, never sold or used for anything else, and deleted after 30 days.

From a sample week

One week, 40 entries, every one ready for review.

An illustrative week at a five-person brokerage. Here is what lands on the licensed broker's desk.

Start a free pilot →

Sample data

Broker back office · Week of Oct 5

Harborline Customs (sample)

Flagged for broker review6 of 40

Intake

Prepare

Review

File

Shipment	Lines	Status
Ceramic tableware · Yantian	14	Ready
Steel cookware · Ningbo	9	Needs review
Glass bottles · Laem Chabang	6	Ready
Cotton towels · Karachi	11	Ready

This week40 entries drafted from invoices and packing lists. 34 went straight to the broker for sign-off.

Item	Suggested	Basis
Stoneware mug	Ch. 69 ceramics	Material, use
Steel saucepan	Ch. 73 steel	Material
Glass bottle	Ch. 70 glass	Material
Cotton bath towel	Ch. 63 textiles	Made-up article

ReasoningEvery suggestion comes with the reasoning behind it, so your broker checks it in seconds instead of researching it.

Filing	Duty at stake	Status
IEEPA refund claim A	$3,120	Packet ready
IEEPA refund claim B	$8,460	Packet ready
Protest, liquidated entry	$1,940	Gathering documents
Protest, liquidated entry	$2,275	Due in 9 days

RefundsRefund and protest packets are assembled and organized. Your broker reviews them and files.

Rule change	Open entries hit
Global surcharge rate change	12
Steel content check	3
Country of origin question	2

Rule changesWhen a duty rule changes, every open entry it touches is flagged before it costs you or your client.

Built for brokerages that can't hire fast enough.

A desk with a calculator, glasses and paperwork — Independent brokeragesPrepare · Review · File

Questions brokers ask us.

Do you file with CBP?

No. We prepare the work and your licensed broker reviews and files it. You keep the license, the liability and the client relationship. Gravitas Trust House is not a customs broker and does not transact customs business.

Who does the work?

Trained specialists backed by AI. Every item is checked before it reaches your desk, and anything uncertain is flagged for your broker instead of guessed.

How accurate is it?

Every classification comes with its reasoning, so your broker can check it in seconds. During the pilot you measure our accuracy against your own team's work before paying anything.

What does it cost?

We charge per entry, priced below what the same preparation costs your team today. We agree the price after the pilot, once you've seen the quality.

What's the free pilot?

We prepare your next 10 entries free. Your broker reviews them as usual and decides whether the work is good enough to keep using.

A container port with cranes under a dark sky

Start with 10 entries, free.

Book a 15-minute call with the founder, or email us your brokerage name and roughly how many entries you file a month. We reply within one business day.

Book a 15-minute call with the founder or email us

hello@gravitastrusthouse.com